Billing

We accept both Visa and MasterCard Credit and Debit Cards. If your card uses a currency other than of US dollars, your card issuer will set the exchange rate and may charge an administration fee. Your card will be charged within 2-3 business days after your order is placed. A confirmation email will also be sent to you after you have completed the checkout process.

Shipping

Delivery is Free of Charge. Customers will usually receive their Sugr Cube within 7-10 business days after ordering. Note that deliveries may experience unavoidable delays beyond the control of Sugr. We are not responsible for delays caused by the carrier. Customs Fees / Import Duties are not included in our delivery service. There may be additional customs duties, taxes, or tariffs imposed by the destination country’s customs officials. We will include an invoice upon request. We recommend looking into your local import and taxation policies for more details on possible fees. All sales are final and refunds and returns are not allowed.

Warranty

The Cube warranty covers the hardware product and accessories against defects in materials and workmanship for one year from the date of purchase. The warranty doesn’t cover normal wear and tear, nor damage caused by accident or abuse. If warranty is necessary, one way shipping to a Sugr facility shall be the responsibility of the customer. For warranty service or questions, please email: support@sugrsugr.com