Sugr Cube FAQs [updated on September 11th, 2015]

If you need support, please leave a message at the forum or Email us.

How to connect Sugr Cube to Wi-Fi ?

Please follow the steps below to setup Wi-Fi for Sugr Cube:

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I failed to connect Cube to Wi-Fi, what can I do?

Step 1. Make sure your smartphones are connected to 2.4 GHz Wi-Fi, 5 GHz WI-FI is not compatible.

Step 2. Turn off your smartphones silent mode in order to hear the signal voice when connecting.

Step 3. When the signal begins to chirp, please face the speaker of smartphone to the MIC of Cube as closely as you can.

Step 4. If your Cube prompts “password received” first, and then prompts “failed to connect to  Wi-Fi”, please check whether the Wi-Fi password you entered is correct.

Step 5. If it is still not working after performing the above steps, please reboot the Cube.

If you still can’t connect your Cube to Wi-Fi, please contact us at support@sugrsugr.com.

I see “Cube not found” displayed in the Cube app, what shall l do?

Please confirm the Cube prompts “ Wi-Fi connection successful” after the chirping signal step, then you can try to turn the Cube off and on again, or quit the Cube app and open again to refresh.

 If Cube prompts “failed to connect to Wi-Fi”, please see the step “I failed to connect Cube to Wi-Fi, what can I do?

How does Sugr Cube powered?

Sugr Cube has built-in 6000 mAh LiIon rechargeable battery. It takes about 4 hours of charging to get the Cube up to full capacity when using the adapter and USB cable supplied.

I can't charge my Sugr Cube, what shall I do?

First, make sure you are using the adapter supplied with your Sugr Cube. Cube could fail to charge with other adapters. The Cube can only be charged with adapters that conform to the standard of Qualcomm Quick Charge 2.0 and Output 12.0 V.

Second, check to see if the LED on the knob is blinking red or not. If yes, this means Cube is charging. If not, please contact us for more support (support@sugrsugr.com).

Can other adapters be used to charge Cube?

Only adapters that conform to the standard of Qualcomm Quick Charge 2.0 and Output 12.0 V can be used to charge Sugr Cube.

How can I know the battery status by the LED Indicator?

The LED indicator is located on the knob. This allows for quick and easy verification of the battery’s status.

(A)When Cube is not in the state of charging;

  • The light flashes RED when the battery is low.
  • The light flashes GREEN when the battery is full enough.

(B)When Cube is in the state of charging;

  • The light flashes Blinking RED when it is charging.
  • The light flashes Blinking GREEN when it is fully charged.

How can l use AirPlay to stream music?

Step 1. Select the music app of your choice and choose the song you want to play.

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Step 2.Slide the screen up to view the menu. Choose the “Airplay” option.

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Step 3. Select the Sugr Cube you want to use, and then sit back and enjoy the music.

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I can import songs from iTunes Library. But how can I remove songs?

Just like the standard iOS gesture , swiping left will remove a song.

How to update Cube firmware?

The firmware and software of Cube will be updated periodically to improve the music experience.

First, after opening the app for Sugr Cube, click on the cube icon in the top-left corner, which is next to the signal icon. If you can see a little red dot, it means that there is a new version available for update.

固件更新

Second, the number on right side of Firmware is the version of your current software. Click it!

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After that, the only thing you need to do is wait.

What are Cube’s core features?

Sugr Cube is a Wi-Fi speaker for your home and office that gives you a hassle-free music experience. Sugr Cube features include:

* Minimal Design from Northern Europe

* Unique Touch & Motion Playback Control

* Spotify Connect & AirPlay Compatibility

* Built-in Radios and 4 GB flash memory

* Up to 24 hours of playtime with a full battery charge

* Remote Control with the Sugr Cube app

* Portable Size & Wooden cabinet

* Pristine sound and “Magic bass” function in App

Which music streaming service does Cube support?

You can use AirPlay for iOS devices or DLNA for Androids devices which is coming soon to stream music library.

Cube currently supports BBC Radio,Douban FM and Lizhi FM. If the one you are looking for is not listed here, please let us know! We’ll add it as soon as possible.

Can Cube be used as multi-room sound system option?

You can use third-party App like WHAALE to realize the multi-room function for Sugr Cubes.

How many songs can l import into Cube?

About 500-700 songs can be imported to Sugr Cube. It depends on the file size.

Where can I download the user manual?

Does Sugr Cube support 5GHz Wi-Fi?

No. Sugr Cube supports 2.4GHz Wi-Fi only.

How can l know the Wi-Fi signal taken by Cube is poor or good enough?

 Wi-Fi connection status can be checked on the iOS app. We do not currently show signal strength on Cube app version.

How can I reboot my Sugr Cube?

* Reboot Sugr Cube

Step 1. Turn on Cube, press the Reset Button for a second with a needle or pin.

Step 2. The LED will blink from red to green and then go out for about 12 seconds. Then you can hear the boot sound of cube.

Note: This function can be used for some problems when using Cube, like Cube is failed to connect to Wi-Fi or the Touch & Motion Playback Control is not instant or effective.

If the system breaks down, what can I do with it?

Try to reboot Sugr Cube first. If still cannot work after reboot, please reset it to factory default.

As for the reboot and factory default steps please see “How can I reboot my Sugr Cube or restore factory settings?”

How to clear the history data through Sugr Cube app?

All the history data would be cleared (including Cube music, Wi-Fi settings and Pandora account etc.) though Cube app by following 3 steps:

Step 1. Click the ‘Cube’ on the top-left corner on the home page of Sugr app.

恢复历史数据

Step 2. Click “Restore factory settings”.

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Step 3. Confirm this operation. Sugr Cube will clear all data and reboot then.

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Where can I log in Pandora account?

Step 1. Click the playlist menu on Pandora main page of Sugr Cube App.

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Step 2. Click the account icon on the top-right corner to Log in.

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How do I rename my Sugr Cube?

Step 1. After opening the Sugr Cube App, click the Cube icon on the top-left hand side.

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Step 2. Click the Sugr Cube icon.

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Step 3. Choose the Sugr Cube that you want to change the name for, and simply click the pencil icon beside it.

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Can I set my preference as the alarm ringtone?

Yes, you can. But you need to import the playlists or ringtone to Cube first.

How do I transfer music from my laptop to Sugr Cube?

Step 1. At Cube music homepage of Cube app, click the playlist menu.

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Step 2. ① If Cube doesn’t have any local music, please tap the button “Import from computer”.

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② If the playlist is not empty, then find the “From PC/Mac” function from the top-right corner.

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Step 3. Get the address for transferring in the green text field.

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Step 4. Enter the address in your computer’s browser (Chrome/Firefox/Opera/IE etc.), open  the file upload page. Then you can drag and drop your favorite music into the Cube’s icon directly, or click the “Upload” button to select music.

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Step 5. Choose the songs you want to upload; you can select multi file at one time. After  selection done, click the “choose” button. TransferMusic6

Step 6. The uploading progress will be shown instantly.

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Step 7. When the uploading progress is done, the Cube Music playlist in app will be refreshed.

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